Amazon.com Customer Service Phone Number

The Amazon.com Customer Service Phone Number

Posted on: December 6, 2007

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47 Responses to "The Amazon.com Customer Service Phone Number"

Looks like one user is finding that the e-mail addresses are no longer valid:

I just e-mailed:

orders@amazon.com

resolution@amazon.com

charge-inquiries@amazon.com

And got back “thanks but this address is no longer valid; please use the
links below to get to a help desk.””

More numbers from another visitor:

Hi – I have a couple of more numbers you can add to your amazon.com phone
number page:

866-226-2966 seller central help (I believe silver level)

——————–

800-648-3915 seller central help (I believe gold level)

Additional paypal numbers from a user:

Two more numbers for PayPal from http://www.paypalwarning.com/paypal_phone_number:
(402) 935-7733 and 877 672-9725.

My frustration was that each time I got to the contact us section, some huge error occurred and the browser would shut down. I did finally call the number on your site (Thank You!), but they couldn’t help me, and I discovered that the customer service has apparently been outsourced to the Phillipines. Interesting, hmmm?

I think you did good here. Perhaps I can link you my newest post on the blog where I talk about Disney Land purchase tickets. I have had terrible time getting to purchase their ticket on line. They too have no 1-800 number listed and the one they do list they put me on hold and still I have gotten no result. Maybe you can dig out a Disney 1-800 if they have one / or perhaps they are very thrifty and want everybody to pay for the phone call. Here is the link: http://fbcp.wordpress.com/2007/12/07/magical-land-disney/

[...] So, you decided to go visit the Magical Kingdom of the Mickey & Minnie and checked around to see what is out there on the Web to get yourself a deal.  Well…  there is not much to speak of.  To start of they give you up to $30 discount per ticket on the park hopper ticket (ticket which would be good at more than one place).  But good luck getting those tickets.  The Web site acts like you are getting somewhere but you are getting nowhere.  I am starting to feel it is just to get you going and want that deal.  Deal which is to be not had.  There is no 1-800 number to call either.  Now when you call the 1-714 number, remember you are the one who is paying the phone call – they put you on hold due to high amount of phone calls.  Finally you get hold of someone just to be informed that probably the problem is that there are too many people ordering the tickets!  I do not believe it!  The more likely scenario is that the price $159 @ ticket for 3 day hopper per person is too cheap sooo really they do not want you to have it.  And because it is all a such good deal they can’t afford to have 1-800 number!  What an insult.  When I asked what else they can do for me, is that I can get the tickets at the time of visiting the park which remember cost me regular price.  I came to conclude the good deal is none to be had.  Anyway if you want to try your hand at it here is the web site to go for the tickets I am talking about: http://disneyland.disney.go.com/disneyland/en_US/reserve/ticketListing?name=TicketListingPage  In addition I came across a blog where it talks about the numbers for Amazon.com  perhaps by linking that to my site would help getting the 1-800 number for Disney.    Here is the link:  http://amazoncustomerservice.wordpress.com/2007/12/06/the-amazoncom-customer-service-phone-number/#c… [...]

Thanks for all the hard work and phone numbers :) Automated answering systems may save money, but they are really hurting American businesses in the long run. When was the last time you got a human being on the phone who really knew how to help you, did so immediately, and thanked you for calling and your business. I haven’t in many years, and it sucks.

I would hire and train workers just to answer complaints, and though it would cost a lot up front, it would generate so much good will and be such a news item that I would get millions of customers. When will business learn that the old Sears adage “the customer is always right” is the heart of business success and just plain old common sense.

Thanks for those phone numbers. I didn’t even know Amazon had a customer service line since I’ve never had to call them. Although I have had really good service when I’ve called PayPal once before. There was a very short wait time and they were able to halp me with what I needed. At any rate, thanks for the good info.

WOW… I got to this site trying to find the phone number for customer service. THANK YOU to the makers and responders of THIS SITE!
I have been a seller for years on Amazon and really have not had too many issues. As a buyer… it is a disaster. I just spent over an hour trying to clarify a simple order. I added items (4) into my shopping cart to qualify for the free shipping from Amazon, including what I thought was two 2008 calendars. The summary was there and everything looked great – I hit SEND ORDER… and Disaster. The confirmation I received had ordered a 2004 calendar for 11.99… now tell me.. who orders a 2004 calendar for $12 that is 4 years old… a calendar?????? In addition I had chosen a shipping method to be sure I got the items in plenty of time for Christmas. Once I sent the order a verification was sent in an email (and posted in my account on line) that says the order will arive after Dec 25th (January 2008). I therefore immediately tried to go back to the order with no avail. Then tried to call… right… NO NUMBER ANYWHERE on invoice, email, website…. NO WHERE. So 5 years after your original post (2002)… still no phone number accessible. I then spend another 45 minutes on the phone with Jack… (a man that struggled with English). He said he would remove the 2004 calendar. In addition one of the books I had ordered did not show up in my verification of order so he ordered the book. He was unable to give me any totals for my order. From there I was sent to Sellers service to answer a question about a discount where I was sent back to Order service to yet further clarify the order. Now KYE answers and tries to do everything that Jack already said he did. YIKES….

I spend another 30 minutes with KYE clarifying yet again the order. You see.. Jack ordered the wrong book when he was correcting my first order. Further he never removed the 2004 calendar. In fact, KYE tells me that the 2004 calendar is a FREE calendar being sent to anyone ordering the 2008 calendar. I said okay… if it is free go ahead and send but my invoice said you were charging me 11.99. NOW… Kye says… too late.. I already took it off and cannot add it back.

Then everything I got from Amazon said the order would come in Jan, yet the order process said it would be shipped in 5 – 8 business days… which would mean the week of Dec 16th. Needless to say I wanted to cancel the order if it was not going to be shipped until after Christmas. Kye goes on to say he cannot cancel the order as it has already shipped!

Does any of this make any sense? To me NO! The end result….. I am suppose to receive my orders in a week or two and KYE will “Share my comments”.

Great customer service … hugh?

Cheryl

Wow, I was not aware that Amazon had customer service people at all. Thanks for this very helpful info.

I have yet to experience difficulties with amazon, actually so far I love the site and the prices I get. Free shipping for the more expensive ones too, that is so nice with all the overly priced shipping these days. BUT thanks so much for the numbers in case my experience turns sour someday!

None of the email addresses work but here is the corporate address and the names and titles of members of the board of directors. Try sending snail mail to them instead.

STREET 1: 1200 12TH AVENUE S SUITE 1200
CITY: SEATTLE
STATE: WA
ZIP: 98144
BUSINESS PHONE: 2062661000

Officers, Directors:
Steve C. Frazier
VICE PRESIDENT

Robert D. Comfort
VICE PRESIDENT

Robert F. Reynolds
VICE PRESIDENT

P. Thomas Killalea
VICE PRESIDENT

Mouin Sayegh
VICE PRESIDENT

Michael T. McKenna
VICE PRESIDENT

Jeffery A. Wilke
VICE PRESIDENT

Jeffrey L. Belle
VICE PRESIDENT

Janet Harris
VICE PRESIDENT

J. Robert Eldridge
VICE PRESIDENT

Frank D. Sadowski
VICE PRESIDENT

Felix F. Anthony
VICE PRESIDENT

Doug J. Herrington
VICE PRESIDENT

Brian T. Olsavsky
VICE PRESIDENT

Kurt Zumwalt
TREASURER

L. Michelle Wilson
SECRETARY

Joni L. Berger
ASSISTANT SECRETARY

Thomas J. Szkutak
PRESIDENT

THOMAS J SZKUTAK
DIRECTOR

MICHAEL D DEAL
DIRECTOR

JEFFREY A WILKE
DIRECTOR

Hi

Maybe someone can help.. after three calls to Amazons so called Customer Service number I am p&((ed off. My account is locked, they can tell me nothing about a 2500 dollar order that I need by thursday and they tell me someone from billing will contact me in 3 to 5 days !!! Great useless totally useless – anyone have a number for the billing dept ?

You can only see the customer service info. when you are logged in! Now if you happen to have an issue with logging in… you come to this site!

Thanks!

well. I’m not the only one! my %%#$ account has been locked for 5 days now – and no help from ‘customer service’ HAH
I want the phone number for tech support!

I just had the pleasure of dealing with Amazon’s CS (again). I was checking the order status of a book (an exam study guide) and some calculators I ordered yesterday (12/10) and saw that the calculators had shipped via free shipping but the book wouldn’t be shipped for another week! (12/17 estimated ship date, arrival 12/24) It is posted in their FAQs for free shipping that it could take an additional 3-5 days and by that definition it would arrive within the timeframe they had specified, but thats still nearly 10-12 (non-business) days slower than the merchants I normally shop at.

So I figure screw the free shipping I’ll pay for standard shipping to get it a week earlier…here’s the thing, I couldn’t cancel or change my book order even though its not supposed to be shipped for another week!! So I attempt to get the contact info for CS to simply pay them more so I can have my book in a reasonable amount of time. Every time I get to the express/email/phone contact page it causes my web browser to crash! I restart my computer and try again…finally after about 6 or 7 tries I manage to click on the phone contact tab in the split second before the crash message pops up and get the magical number. 1-866-216-1072 (dial option 7 for a real person)

It took less than a minute for a rep to answer (probably because noone could actualy get to the number due to browser crashes). I tell him that the shipping is sub-par and I want to pay for standard shipping to get the book this week. Apparently he had about as much power to cancel or change the order as I do (which is to say he had none). The best answer he can give me is that he assumes he can’t change it because they are preparing to ship it in the next day or two and that if I am unhappy with the order I can refuse shipment if it takes until dec 24th (which would be hard to refuse if noone is home to say no to the package…) I tell the CS rep thanks anyway and that I’ll be sure to use another vendor next time.

It seems convenient that their CS contact page crashes right around the holiday shopping season, but I am probably just being a conspiracy theorist. At least they can say their phone number is posted now…right?

If you want a real CS champ, goto newegg.com for all your electronics needs. They have knock you out of your socks amazing CS and shipping. If only all internet vendors could be like them…

I found the customer service number on Amazon’s site but after speaking to a seller support person, they told me that I could only be helped by emailing the payments-funds@amazon.com list and there was no one that I could speak with regarding any issues on payments. This is exactly what I have been doing and I’ve been jerked around to no end on this and just want to talk with someone to get this resolved.
After asking repeatedly to speak with someone, the lady on the phone hung up on me.
So I find myself here, looking for another number to contact Amazon.

I could not find their customer service number on their web site. It was so easy to just google the key words “amazon.com and customer service,” and bingo! I found you guys. What a great site! Thanks so much for saving me time!!!

Hi. Isn’t it ashame that we all have to scour the Web for a simple contact phone number for Amazon, when Amazon should have it very visible on its site?

I ordered two books and opted to pay via check. After a couple of weeks, I hear nothing in regards to my order, so I call today. The customer service guy insisted repeatedly that Amazon had not received the check. However, I have a copy of the cashed check right in my face, as provided by my bank, which shows exactly when Amazon deposited the check and endorsed it to their Wells Fargo account.

This is crap! Does Amazon care about its business?

Oh, and the CS page where you can choose to e-mail or have CS call you… it’s junk. On the e-mail page, when you try to send the info a message comes up saying ‘please enter your name’… yet THERE IS NO FIELD TO ENTER YOUR NAME. Amazon.com is a crook. I’ve purchased from them before and always used my credit card. If this is how they treat customers paying by check, I don’t want anything more to do with them.

Now, I’m supposedly waiting for the ‘billing department’ to call me within 24-48 hours.

The CS guy I spoke to gave me this address to contact the billing department, although I think he’s lying, cause just rattled off this address without even telling me to which department to bring attention to:

1200 12th Avenue
Suite 1200
Seattle, WA 98144-2734

Isn’t that just the generic corporate address for Amazon? Anyone know how I can actually mail something to the billing department? Or maybe I’m better off sending it to the CEO…?

I just had the worst experience with Amazon.com. I ordered some books with one-day delivery at a significant additional cost. However, the delivery estimate is for Monday. I tried finding their customer service number, but of course, the site crashed 5 times. When I finally got their number, the customer service rep who I could barely understand just told me to call back tomorrow. When I asked to speak to someone else, he said that EVERYONE ELSE was in a meeting. Okay, so I asked him when this meeting would end so I could speak to someone else. He said he didn’t know and to call back tomorrow. I hope with their 24-hour meetings, Amazon.com customer service reps get some better training.

Well it looks like Santa is not coming this year thanks to Amazon.
They have put the wrong shipping address on my 4k worth of orders and apparently there is on one in the company with the intellegence to call UPS and give them the right address. I realize it wont hurt them….but my 10k a year worth of biz is going to someone else.

Thank you for this post. I didn’t know there was such customer service in Amazon.

very interesting, but I don’t agree with you
Idetrorce

I’m curious to know what you mean about not agreeing with me. I’m not interested in being argumentative, it’s just that I’m not clear on what part you don’t agree with.

I placed an order for the I-Coaster with Amazon. I paid for two day shipping and am now being told I will not get it until after Christmas. It was GUARANTEED to be here befor CHRISTMAS!!!! Amazon customer service (IN INDIA I suppose) tells me (What I could understand anyway) That they are sorry and I could pay DOUBLE what I paid for it and Double SHIPPING and they could have it here by Christmas!!!! That PI$$ me off to no end!!!! Then after being put on hold for 45 min then hung up on…..I call the office in WA. and they would not let me speak to anyone there!!!!!! This is such a POOR way to run a company!!!!! I will never use Amazon ever Again!!!! I was in Iraq for two years and used Amazon to get DVD’s and books, Like many serving there…I was a good customer. My son will not be getting the ONE thing he wanted for Christmas because AMAZON could not keep there word or EVEN TRY TO RESOLVE THE ISSUE WITH ME!!!!!!!!! Thanks Amazon…

I don’t like using credit cards, and I use mine as little as possible (and I have no outstanding credit card debt) but for online purchases I always use my card.

Why? Well, it’s extra protection. When you deal with online merchants who have poor customer service, the best way to make sure they don’t screw you over monetarily is simple: call your credit card company and freeze the charge. Many credit cards will jump right on it. (My credit rating is really good, but I don’t think that will affect the decision.)

This is a tactic that I only resort to when all else has failed. I’ve only done this a few times. I prefer to deal with customer service first. The advice above — be nice to customer service, they’re having a rough time too — is spot on. I’ve done customer service work, and it’s no fun at all. Most of the time you’re dealing with grumpy people who had to jump through a million hoops to find you, and they’re rightfully annoyed. But the customer service rep, poor person, is not at fault. They’re a victim too. I know. I was!

But when customer service can’t do anything (and those reps are very limited in what they can do, which is again bad policy) it’s time to hunt down a manager. And if that doesn’t work, that’s when I go to dealing with my bank instead of the merchant. At that point, the merchant has failed and I need to talk to the other end of the issue.

The only time this has fallen through was the one time I couldn’t use my credit card. I shipped our computers from China to Japan via UPS (when my husband and I moved) and they broke my husband’s computer. Just for future reference: UPS sucks internationally. And their customer service for each country is completely separate from each other and can’t help you at all with anything else. And UPS China is completely inept. They never paid the insurance back, and I’ll never use UPS in any country ever again.

Kathy

\”…A phone answering service business is probably one of the easiest service businesses that you can start…\”

HI, I’M FAIRLY NEW TO THE COMPUTER AND THE INTERNET— STILL TAKING LESSIONS. I EVEN FIND THIS MAIN WEBSITE, WHICH IS TRYING TO BE HELP-
FUL, CONFUSING. IT LISTS A NO. FOR AUTOMATED PHONE SERVICE FOR AMAZON
BUT I DON’T SEE ANY NO.S WHERE I MIGHT TALK/VENT LIVE. AM I MISSING
IT OR IS THERE NONE. ONE NO. (AUTOMATED) = 1866-216-1072, ANOTHER
= 1866-314-2492 (REBATE OFFICE). WHICH, IE EITHER, WOULD I USE TO ATTEMPT THE RETURN OF A CREDIT/CARD $OUTLAY. EXPANATION: WHEN I ORDERED A CD TWO MONTHS AGO UNFORTUNATELY (FOR ME) FR. A CHINESE CO. CALLED MOVIEMARS (BUT UNDER THE AUSPICES OF AMAZON.), I GOT E-MAILS FR. AMAZON/MOVIEMARS (WHO KNOWS) SAYING “THIS NEVER HAPPENS
BUT…ITS GOING TO BE DELAYED” PAST DEADLINE, AND THEN ANOTHER WHEN I DEMANDED FURTHER EXPLANATION LIKE WHY! I RECIEVED AN E BEARING EXACTLY THE SAME MESSAGE AS BEFORE. EVEN TRYING TO FIND A PLACE TO VOICE MY CANCELLATION WAS DIFFICULT/TIME CONSUMING. FIRST, I E’D
(THRU AMAZON) NOTIFICATION OF MY CANCELLING THIS ORDER, ABC, 123.
I EXPECTED TO RECIEVE A RETURN E FR. SOMEONE, VERIFYING RECIEPT OF CANCELLATION—NOTHING. NOW I’M IN THIS PLACE, APPARENTLY A PLACE MANY OF YOU MORE EXPERIENCED USERS HAVE BEEN YOURSELVES. I SPENT LITERALLY 100’S OF BUCKS ON AND THRU AMZAON (I’M A CD/DVD $FREAK).
I ASSUMED AMAZON CHECKED AND INDEMNIFIED ITS PRIVATE SELLERS—
APPARENTLY NOT. I DIDN’T REALIZE I COULD CLICK “MOVIEMARS” IN THE AMAZON SITE TO CANCEL/RETURN$, SO I GOOGLED IT TO DO SAME AND LO’,
IT WAS FILLED WITH USERS’ COMPLAINTS AND WARNINGS ABOUT MOVIEMARS.
SURELY AMAZON IS AWARE OF THESE YET THEY STILL CONTINUE TO SPONSOR THEM AND APPARENTLY, AT THIS JUNCTURE, ARE DISREGARDING MY $RETURN TO CARD MESSAGE COMPLETELY. (ONE POOR GUY, THE FIRST IN THE SERIES OF COMPLAINTS LOST OVER $300 WITH MOVIEMARS, WHICH TOOK HIS MONEY (AND MINE) BUT NO MERCHANDISE. IS THAT GOOD BUSINESS OR WHAT—WOW—MONEYS IN, MONEYS IN!) THANK YOU FOR RESPONDING TO MY PLAINTIVE PLEA—I WISH I KNEW WHICH ORDER TO CANCEL THRU MY CARD HOLDER—THERE WERE SO MANY, BUT I’LL TRY (IF THEY CALL THEMSELVES
“MOVIEMARS” ON A CREDIT CARD TRANSACTION. I DON’T EVEN KNOW AT WHICH POINT THE $$$ LEAVES THE ACCT.—AT THE TIME OF PURCHASE OR AT THE TIME OF SENDING—THERE’S SO LITTLE REAL INFO. ON THEIR SITE—JUST A MILLION WAYS TO SPEND MORE. SO, IF YOU HAVE ANOTHER (LIVE) AMAZON NO. PLEASE LET ME KNOW, OR ANOTHER NO. YOU RECOMMEND, AND IF YOU KNOW ANY ANSWERS TO MY LONGER-THAN-INTENDED PONDERANCES AND MYSTIFICATION, LET ME HEAR, THANKS, RANDY

Thanks for the numbers…
Finding phone number for Amazon.com is so frustrating and annoying! They don’t want users to know their number, they rather want to call them (as far as I know from ex-directory phone number, CLIP/CLIR on).
Spending an hour searching some basic info and not getting them is not the best way to spend some spare time.
Thanks once again.

does anyone have ebay cutomer service phone number for UK.

Amazon CS is not answering today. Just just recordings, then disconnects without letting me speak to a rep. Curse you, Amazon!

Why am I here? I got sent this site by a friend. Re: the amazon numbers. I recently had an issue when amazon charged my credit card rather than my gift certificates and had a mess straightening it out. But I wanted to comment on why I shop with Amazon at all.

I’m a big fan of supporting local business, but my employer recently went to an awards program that lets you “spend” your award on gift certificates rather than giving you actual extra money. The program has a very limited number of vendors (and does not include simple things like an AMEX or VISA gift card with universal spendability), but Amazon is one of them, and since they’re “spend online” gift certificates, they arrive about 15 minutes after ordering them, rather than up to 4 weeks for some options. The other problem I have with this awards program comes down to the fact that, as a committed Christian, I tithe to my local church. This means I’m tithing on my rewards out of my regular budget (which I do have room for, don’t get me wrong) rather than spending part of that reward as the tithe on it. It just irks me that I’m being told how to spend my award since I am limited to the vendors they have partnered with.

I spent a lot of time in “struggle” with AMAZON.CA. In my understanding they simply do not understand plain English (or pretend), and all of it because of very law level of management, their website constantly broken, their reaction on your e-mails is unpredictable, I think many of them located overseas, and may be this is the main factor of this attitude, and more – ABSOLUTELY NO CONTROL OVER THIS GIANT from the public.

I agree with the letter above I never have had such frustration in my 85 year. Right now I do not know if my purchase of 1029728254 632 9833 has been connected to my credit card. I have spent hours with people thast either did not understand me and I sure did not understand them . Get Americans please. Congress is thinking about a heavy tax on outsourcing. I got a letter last night after I purposely called to have the item $ put on my new Amazon.COM credit card, saying I still had to send a check or Money order for the 106.95 ION ITT USB turntable. George M Rohrer

No smart cracks. They are printable. What mis the status of my purchase?

I am LIVID with Amazon.com customer service. I was so excited two days ago when I went online and found an eyeclops – I had been searching locally for a week and it was sold out everywhere. I finally found it as available on amazon and ordered it (along with a few hundred dollars of additional merchandise).. However, I ran into a techincally glitch because the order would not be here by Xmas. I clicked on the ‘call me back’ option and nwas called back immediately… it was great. The woman helped me (2 days ago) and explained exactly the issue. I had other vendor items in my order and they would delay the order. She on her own accord, after asking me, went into my account and took out the items not being shipped directly from amazon.com and assured me the 1 day shipping option would now appear. It did! I was thrilled.. I went back in, placed my remaining order for one day shipping and waited. Today came and went and NO order.. I went into my amazon account and was told my password was no valid.. I clicked on forogt password – though I KNOW what my password was and it should have worked. I was told I would get an email explaing how to reset my password. None came. I looked high and low for their customer service number and could not get it without signing in (can not sign in since no password and no email giving me my password!). Luckily, I remembered they called me the other night so I went to my caller ID and called the Estera number back.. After hitting 1 a few times, I got someone from amazon customer service. (yeah!)… Unfortunately, this outsourced Phillipene employee barely spoke English and kept repeating her script. Apparently, something in my billing was holding up my order. When I asked, WHY didn’t they call me or email me so I can fix, she said they do not do that. I said. So its a few days before Xmas, someone places a rush order – and you do not contact them if there is a problem?? (I double checked everything when placing the prder and HAVe THE $$ IN MY ACCt… so not sure of the issue – because she could not tell me. WHAT?? She said in3-5 business days someone would contact me.. Excuse me, that would be AFTER Xmas.. that makes no sense at all.. Asking to talk to a supervisor does no good… Still waiting on a call back from them…but I will NEVER EVER order online for the holidays again… This is a nightmare. My guess is in 3-5 days, AFTER the holiday, they will have restocked their inventory, and THEN my order will ship.. A lot of good that does me… because I will be canceling the order if that happens and emailing everyone I know to NOT order from Amazon.com!! I am livid – and have shopped Amazon for books for years.

What a load of malarkey. The phone number takes you to half way around the globe. In the 2 cases I called, I ended up in Manila. I talked to very polite people but clueless. I ended up communicating by email and phone approximately 20 times (no exaggeration) about a defective item I rec’d. Amazon promptly sent a replacement at no charge and issued a call ticket to UPS. UPS never came despite my calls to them as well as Amazon. After over a month of spending an inordinate amount of time on this matter and having my office space reduced greatly by the box waiting to be returned, I gave up. I was twice told in writing by amazon reps that amazon would not hold me responsible for the return. So, I recylced it. It was worthless since it was defective. And then I got another email to return it at my own expense and I would get reimbursed. So I told them I recycled it. And then I got another email saying no problem. And then my card got charged AGAIN!

While I think amazon is making an effort at CSR, they fail miserably. Reps seemingly only look at the last email sent and not at the whole picture. And phone support is even worse. So, now who do I contact about getting my money back and giving them a piece of my mind?

visa gift card canada

Good comment. It brought light to an old idea I had.

I’m wondering if someone else experienced this issue when applying for the Amazon.com Visa card and get $30.00 credit.

I purchased an item on 11/23 and noticed the instant Visa application button “Get $30 back” at checkout.
I did fill out all the required information and completed the purchase.Three weeks later I received a statement from GE Money Bank for my purchase.There was no $30.00 credited.I never signed up for this account,like I mentioned, the application was through that one link for a Chase Visa. First I called GE Money Bank and they assured me the problem had to be with Amazon. Naturally I attempted to get some answers from Amazon CS. Their first line of support managed to disconnect me 3 times and finally forwarded my call to… GE Money Bank! On my next call I requested to speak to a manager at Amazon.
No manager was available but a supervisor took the call. After explaining to her for the 6th time in the past hour what my issue is she replied that I need to call GE Money Bank.After explaining to her that I’ve done that already twice, she yelled the phone number of GE MB at me and hung up.
Is there anyone else who encountered this issue ?

I feel for all of you. I’m getting the same run-around about returning a camera. They can’t seem to find my original order and won’t send me a return label to send it back. Their recommendation was that I send it back myself. I really appreciate all the phone numbers above. I will start calling them this morning. I don’t think they are going to be very happy with me by the end of the day (it will probable take that long to get any satisfaction). Good luck to the rest of you! We’re going to need it.

I’m so frustrated with my new order. Just ordered 5 books, 2.5 hours ago from Amazon.com. What happened was they sent me a confirmation email with the wrong shipping address and wrong shipping method. I have put all the information correctly and that’s why I was very surprised to find out how could they change the whole information without even informing me.
Called 2 times to their Customer Service. The first one, which took 15 minutes after I placed my order & received the email confirmation, could not solve my problem at all. He even sent me an email stating that “as long as your order has not shipped or the status is “shipping soon”, you may change the shipping or billing address online.
Guess what? Both of us could not change a thing. He was very polite and told me to just go ahead and receive the books and return them back to Amazon, hence Amazon would reimburse me the whole amount.
Oh please, this is not my fault at all. It is Amazon’s fault, changing all the necessary information as they wish!
The second time I called, I spoke to a lady who finally managed to credit back my shipping charges to my credit card. But, oh well, we’ll just have to wait and see.
Apparently, after to talking to her, I came to realize how frustrating they are working for Amazon which do not empower them to make decisions. She blamed on the system which she said Amazon hasn’t fixed it for over a couple of months. Gosh, with that big name, one would think that Amazon would try to improve their customer satisfaction exceedingly. I guess, I was wrong.

a bit of advice on the customer service numbers… they seem to direct to various places around the globe, does not matter which one you call. But the most helpful by far that i have found is the Irish office – they are intelligent, polite, and try to solve the problem for you. They are far far far better than the various indian and american operators that i have go through to.

you just have to keep redialling and hanging up until you hear an irish accent!

I have had only good luck by calling amazon.com CS at 866-216-1072; dont bother calling their silver or gold lines unles you are actually a MERCHANT on their SC platform.

They are a stand up company or they wouldnt be the world leader in e commerce, and for all you who get the wrong shipping address, remeber they publish a few million orders correctly using the same software, so dont go blaming them for YOU not setting up your accounts ship to and bill to correctly.

I never once went to the mall and got all my gifts ON TIME! stop being haters…boo ya ka sha

i want to thank raelanna for sending the carebear helmet for my daughter it came to me in a few days.

thanks
mary l shook

You can speak to a human being if you call (800)201-7575. And they’re actually usually fairly helpful once you finally get a hold of them.

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