Comments on: The Amazon.com Customer Service Phone Number http://amazoncustomerservice.wordpress.com/2007/12/06/the-amazoncom-customer-service-phone-number/ Mon, 12 May 2008 01:56:57 +0000 http://wordpress.org/?v=MU By: Lindsay http://amazoncustomerservice.wordpress.com/2007/12/06/the-amazoncom-customer-service-phone-number/#comment-139 Lindsay Fri, 28 Mar 2008 22:26:20 +0000 http://amazoncustomerservice.wordpress.com/2007/12/06/the-amazoncom-customer-service-phone-number/#comment-139 You can speak to a human being if you call (800)201-7575. And they're actually usually fairly helpful once you finally get a hold of them. You can speak to a human being if you call (800)201-7575. And they’re actually usually fairly helpful once you finally get a hold of them.

]]> By: mary l shook http://amazoncustomerservice.wordpress.com/2007/12/06/the-amazoncom-customer-service-phone-number/#comment-83 mary l shook Fri, 04 Jan 2008 16:04:36 +0000 http://amazoncustomerservice.wordpress.com/2007/12/06/the-amazoncom-customer-service-phone-number/#comment-83 i want to thank raelanna for sending the carebear helmet for my daughter it came to me in a few days. thanks mary l shook i want to thank raelanna for sending the carebear helmet for my daughter it came to me in a few days.

thanks
mary l shook

]]> By: gmookher http://amazoncustomerservice.wordpress.com/2007/12/06/the-amazoncom-customer-service-phone-number/#comment-79 gmookher Thu, 03 Jan 2008 22:10:14 +0000 http://amazoncustomerservice.wordpress.com/2007/12/06/the-amazoncom-customer-service-phone-number/#comment-79 I have had only good luck by calling amazon.com CS at 866-216-1072; dont bother calling their silver or gold lines unles you are actually a MERCHANT on their SC platform. They are a stand up company or they wouldnt be the world leader in e commerce, and for all you who get the wrong shipping address, remeber they publish a few million orders correctly using the same software, so dont go blaming them for YOU not setting up your accounts ship to and bill to correctly. I never once went to the mall and got all my gifts ON TIME! stop being haters...boo ya ka sha I have had only good luck by calling amazon.com CS at 866-216-1072; dont bother calling their silver or gold lines unles you are actually a MERCHANT on their SC platform.

They are a stand up company or they wouldnt be the world leader in e commerce, and for all you who get the wrong shipping address, remeber they publish a few million orders correctly using the same software, so dont go blaming them for YOU not setting up your accounts ship to and bill to correctly.

I never once went to the mall and got all my gifts ON TIME! stop being haters…boo ya ka sha

]]> By: tdog http://amazoncustomerservice.wordpress.com/2007/12/06/the-amazoncom-customer-service-phone-number/#comment-72 tdog Wed, 02 Jan 2008 16:33:49 +0000 http://amazoncustomerservice.wordpress.com/2007/12/06/the-amazoncom-customer-service-phone-number/#comment-72 a bit of advice on the customer service numbers... they seem to direct to various places around the globe, does not matter which one you call. But the most helpful by far that i have found is the Irish office - they are intelligent, polite, and try to solve the problem for you. They are far far far better than the various indian and american operators that i have go through to. you just have to keep redialling and hanging up until you hear an irish accent! a bit of advice on the customer service numbers… they seem to direct to various places around the globe, does not matter which one you call. But the most helpful by far that i have found is the Irish office - they are intelligent, polite, and try to solve the problem for you. They are far far far better than the various indian and american operators that i have go through to.

you just have to keep redialling and hanging up until you hear an irish accent!

]]> By: Angie http://amazoncustomerservice.wordpress.com/2007/12/06/the-amazoncom-customer-service-phone-number/#comment-57 Angie Fri, 28 Dec 2007 20:33:43 +0000 http://amazoncustomerservice.wordpress.com/2007/12/06/the-amazoncom-customer-service-phone-number/#comment-57 I'm so frustrated with my new order. Just ordered 5 books, 2.5 hours ago from Amazon.com. What happened was they sent me a confirmation email with the wrong shipping address and wrong shipping method. I have put all the information correctly and that's why I was very surprised to find out how could they change the whole information without even informing me. Called 2 times to their Customer Service. The first one, which took 15 minutes after I placed my order & received the email confirmation, could not solve my problem at all. He even sent me an email stating that "as long as your order has not shipped or the status is "shipping soon", you may change the shipping or billing address online. Guess what? Both of us could not change a thing. He was very polite and told me to just go ahead and receive the books and return them back to Amazon, hence Amazon would reimburse me the whole amount. Oh please, this is not my fault at all. It is Amazon's fault, changing all the necessary information as they wish! The second time I called, I spoke to a lady who finally managed to credit back my shipping charges to my credit card. But, oh well, we'll just have to wait and see. Apparently, after to talking to her, I came to realize how frustrating they are working for Amazon which do not empower them to make decisions. She blamed on the system which she said Amazon hasn't fixed it for over a couple of months. Gosh, with that big name, one would think that Amazon would try to improve their customer satisfaction exceedingly. I guess, I was wrong. I’m so frustrated with my new order. Just ordered 5 books, 2.5 hours ago from Amazon.com. What happened was they sent me a confirmation email with the wrong shipping address and wrong shipping method. I have put all the information correctly and that’s why I was very surprised to find out how could they change the whole information without even informing me.
Called 2 times to their Customer Service. The first one, which took 15 minutes after I placed my order & received the email confirmation, could not solve my problem at all. He even sent me an email stating that “as long as your order has not shipped or the status is “shipping soon”, you may change the shipping or billing address online.
Guess what? Both of us could not change a thing. He was very polite and told me to just go ahead and receive the books and return them back to Amazon, hence Amazon would reimburse me the whole amount.
Oh please, this is not my fault at all. It is Amazon’s fault, changing all the necessary information as they wish!
The second time I called, I spoke to a lady who finally managed to credit back my shipping charges to my credit card. But, oh well, we’ll just have to wait and see.
Apparently, after to talking to her, I came to realize how frustrating they are working for Amazon which do not empower them to make decisions. She blamed on the system which she said Amazon hasn’t fixed it for over a couple of months. Gosh, with that big name, one would think that Amazon would try to improve their customer satisfaction exceedingly. I guess, I was wrong.

]]> By: Pat http://amazoncustomerservice.wordpress.com/2007/12/06/the-amazoncom-customer-service-phone-number/#comment-54 Pat Thu, 27 Dec 2007 15:19:28 +0000 http://amazoncustomerservice.wordpress.com/2007/12/06/the-amazoncom-customer-service-phone-number/#comment-54 I feel for all of you. I'm getting the same run-around about returning a camera. They can't seem to find my original order and won't send me a return label to send it back. Their recommendation was that I send it back myself. I really appreciate all the phone numbers above. I will start calling them this morning. I don't think they are going to be very happy with me by the end of the day (it will probable take that long to get any satisfaction). Good luck to the rest of you! We're going to need it. I feel for all of you. I’m getting the same run-around about returning a camera. They can’t seem to find my original order and won’t send me a return label to send it back. Their recommendation was that I send it back myself. I really appreciate all the phone numbers above. I will start calling them this morning. I don’t think they are going to be very happy with me by the end of the day (it will probable take that long to get any satisfaction). Good luck to the rest of you! We’re going to need it.

]]> By: Heinz http://amazoncustomerservice.wordpress.com/2007/12/06/the-amazoncom-customer-service-phone-number/#comment-51 Heinz Thu, 27 Dec 2007 04:10:45 +0000 http://amazoncustomerservice.wordpress.com/2007/12/06/the-amazoncom-customer-service-phone-number/#comment-51 I'm wondering if someone else experienced this issue when applying for the Amazon.com Visa card and get $30.00 credit. I purchased an item on 11/23 and noticed the instant Visa application button "Get $30 back" at checkout. I did fill out all the required information and completed the purchase.Three weeks later I received a statement from GE Money Bank for my purchase.There was no $30.00 credited.I never signed up for this account,like I mentioned, the application was through that one link for a Chase Visa. First I called GE Money Bank and they assured me the problem had to be with Amazon. Naturally I attempted to get some answers from Amazon CS. Their first line of support managed to disconnect me 3 times and finally forwarded my call to... GE Money Bank! On my next call I requested to speak to a manager at Amazon. No manager was available but a supervisor took the call. After explaining to her for the 6th time in the past hour what my issue is she replied that I need to call GE Money Bank.After explaining to her that I've done that already twice, she yelled the phone number of GE MB at me and hung up. Is there anyone else who encountered this issue ? I’m wondering if someone else experienced this issue when applying for the Amazon.com Visa card and get $30.00 credit.

I purchased an item on 11/23 and noticed the instant Visa application button “Get $30 back” at checkout.
I did fill out all the required information and completed the purchase.Three weeks later I received a statement from GE Money Bank for my purchase.There was no $30.00 credited.I never signed up for this account,like I mentioned, the application was through that one link for a Chase Visa. First I called GE Money Bank and they assured me the problem had to be with Amazon. Naturally I attempted to get some answers from Amazon CS. Their first line of support managed to disconnect me 3 times and finally forwarded my call to… GE Money Bank! On my next call I requested to speak to a manager at Amazon.
No manager was available but a supervisor took the call. After explaining to her for the 6th time in the past hour what my issue is she replied that I need to call GE Money Bank.After explaining to her that I’ve done that already twice, she yelled the phone number of GE MB at me and hung up.
Is there anyone else who encountered this issue ?

]]> By: visa gift card canada http://amazoncustomerservice.wordpress.com/2007/12/06/the-amazoncom-customer-service-phone-number/#comment-48 visa gift card canada Wed, 26 Dec 2007 17:12:45 +0000 http://amazoncustomerservice.wordpress.com/2007/12/06/the-amazoncom-customer-service-phone-number/#comment-48 <strong>visa gift card canada</strong> Good comment. It brought light to an old idea I had. visa gift card canada

Good comment. It brought light to an old idea I had.

]]> By: glenn http://amazoncustomerservice.wordpress.com/2007/12/06/the-amazoncom-customer-service-phone-number/#comment-45 glenn Mon, 24 Dec 2007 11:05:47 +0000 http://amazoncustomerservice.wordpress.com/2007/12/06/the-amazoncom-customer-service-phone-number/#comment-45 What a load of malarkey. The phone number takes you to half way around the globe. In the 2 cases I called, I ended up in Manila. I talked to very polite people but clueless. I ended up communicating by email and phone approximately 20 times (no exaggeration) about a defective item I rec'd. Amazon promptly sent a replacement at no charge and issued a call ticket to UPS. UPS never came despite my calls to them as well as Amazon. After over a month of spending an inordinate amount of time on this matter and having my office space reduced greatly by the box waiting to be returned, I gave up. I was twice told in writing by amazon reps that amazon would not hold me responsible for the return. So, I recylced it. It was worthless since it was defective. And then I got another email to return it at my own expense and I would get reimbursed. So I told them I recycled it. And then I got another email saying no problem. And then my card got charged AGAIN! While I think amazon is making an effort at CSR, they fail miserably. Reps seemingly only look at the last email sent and not at the whole picture. And phone support is even worse. So, now who do I contact about getting my money back and giving them a piece of my mind? What a load of malarkey. The phone number takes you to half way around the globe. In the 2 cases I called, I ended up in Manila. I talked to very polite people but clueless. I ended up communicating by email and phone approximately 20 times (no exaggeration) about a defective item I rec’d. Amazon promptly sent a replacement at no charge and issued a call ticket to UPS. UPS never came despite my calls to them as well as Amazon. After over a month of spending an inordinate amount of time on this matter and having my office space reduced greatly by the box waiting to be returned, I gave up. I was twice told in writing by amazon reps that amazon would not hold me responsible for the return. So, I recylced it. It was worthless since it was defective. And then I got another email to return it at my own expense and I would get reimbursed. So I told them I recycled it. And then I got another email saying no problem. And then my card got charged AGAIN!

While I think amazon is making an effort at CSR, they fail miserably. Reps seemingly only look at the last email sent and not at the whole picture. And phone support is even worse. So, now who do I contact about getting my money back and giving them a piece of my mind?

]]> By: Belinda M http://amazoncustomerservice.wordpress.com/2007/12/06/the-amazoncom-customer-service-phone-number/#comment-43 Belinda M Sat, 22 Dec 2007 06:02:22 +0000 http://amazoncustomerservice.wordpress.com/2007/12/06/the-amazoncom-customer-service-phone-number/#comment-43 I am LIVID with Amazon.com customer service. I was so excited two days ago when I went online and found an eyeclops - I had been searching locally for a week and it was sold out everywhere. I finally found it as available on amazon and ordered it (along with a few hundred dollars of additional merchandise).. However, I ran into a techincally glitch because the order would not be here by Xmas. I clicked on the 'call me back' option and nwas called back immediately... it was great. The woman helped me (2 days ago) and explained exactly the issue. I had other vendor items in my order and they would delay the order. She on her own accord, after asking me, went into my account and took out the items not being shipped directly from amazon.com and assured me the 1 day shipping option would now appear. It did! I was thrilled.. I went back in, placed my remaining order for one day shipping and waited. Today came and went and NO order.. I went into my amazon account and was told my password was no valid.. I clicked on forogt password - though I KNOW what my password was and it should have worked. I was told I would get an email explaing how to reset my password. None came. I looked high and low for their customer service number and could not get it without signing in (can not sign in since no password and no email giving me my password!). Luckily, I remembered they called me the other night so I went to my caller ID and called the Estera number back.. After hitting 1 a few times, I got someone from amazon customer service. (yeah!)... Unfortunately, this outsourced Phillipene employee barely spoke English and kept repeating her script. Apparently, something in my billing was holding up my order. When I asked, WHY didn't they call me or email me so I can fix, she said they do not do that. I said. So its a few days before Xmas, someone places a rush order - and you do not contact them if there is a problem?? (I double checked everything when placing the prder and HAVe THE $$ IN MY ACCt... so not sure of the issue - because she could not tell me. WHAT?? She said in3-5 business days someone would contact me.. Excuse me, that would be AFTER Xmas.. that makes no sense at all.. Asking to talk to a supervisor does no good... Still waiting on a call back from them...but I will NEVER EVER order online for the holidays again... This is a nightmare. My guess is in 3-5 days, AFTER the holiday, they will have restocked their inventory, and THEN my order will ship.. A lot of good that does me... because I will be canceling the order if that happens and emailing everyone I know to NOT order from Amazon.com!! I am livid - and have shopped Amazon for books for years. I am LIVID with Amazon.com customer service. I was so excited two days ago when I went online and found an eyeclops - I had been searching locally for a week and it was sold out everywhere. I finally found it as available on amazon and ordered it (along with a few hundred dollars of additional merchandise).. However, I ran into a techincally glitch because the order would not be here by Xmas. I clicked on the ‘call me back’ option and nwas called back immediately… it was great. The woman helped me (2 days ago) and explained exactly the issue. I had other vendor items in my order and they would delay the order. She on her own accord, after asking me, went into my account and took out the items not being shipped directly from amazon.com and assured me the 1 day shipping option would now appear. It did! I was thrilled.. I went back in, placed my remaining order for one day shipping and waited. Today came and went and NO order.. I went into my amazon account and was told my password was no valid.. I clicked on forogt password - though I KNOW what my password was and it should have worked. I was told I would get an email explaing how to reset my password. None came. I looked high and low for their customer service number and could not get it without signing in (can not sign in since no password and no email giving me my password!). Luckily, I remembered they called me the other night so I went to my caller ID and called the Estera number back.. After hitting 1 a few times, I got someone from amazon customer service. (yeah!)… Unfortunately, this outsourced Phillipene employee barely spoke English and kept repeating her script. Apparently, something in my billing was holding up my order. When I asked, WHY didn’t they call me or email me so I can fix, she said they do not do that. I said. So its a few days before Xmas, someone places a rush order - and you do not contact them if there is a problem?? (I double checked everything when placing the prder and HAVe THE $$ IN MY ACCt… so not sure of the issue - because she could not tell me. WHAT?? She said in3-5 business days someone would contact me.. Excuse me, that would be AFTER Xmas.. that makes no sense at all.. Asking to talk to a supervisor does no good… Still waiting on a call back from them…but I will NEVER EVER order online for the holidays again… This is a nightmare. My guess is in 3-5 days, AFTER the holiday, they will have restocked their inventory, and THEN my order will ship.. A lot of good that does me… because I will be canceling the order if that happens and emailing everyone I know to NOT order from Amazon.com!! I am livid - and have shopped Amazon for books for years.

]]>