Comments for Amazon.com Customer Service Phone Number http://amazoncustomerservice.wordpress.com Tue, 29 Apr 2008 20:17:57 +0000 http://wordpress.com/ hourly 1 Comment on About by Peggy Harris http://amazoncustomerservice.wordpress.com/about/#comment-151 Peggy Harris Tue, 29 Apr 2008 20:17:57 +0000 #comment-151 I need to talk to someone because I do not understand the order form. My number is 772-519-2579 or if you would send me your number I will call you. I aM LOOKING FOR A DRUM FOR THE KX-FL511 PARASONIC lAZER FAX MACHINE Thank you so very much as this is very urgent. Peggy Harris I need to talk to someone because I do not understand the order form.

My number is 772-519-2579 or if you would send me your number I will call you.
I aM LOOKING FOR A DRUM FOR THE KX-FL511 PARASONIC lAZER FAX MACHINE

Thank you so very much as this is very urgent.

Peggy Harris

]]> Comment on The Amazon.com Customer Service Phone Number by Lindsay http://amazoncustomerservice.wordpress.com/2007/12/06/the-amazoncom-customer-service-phone-number/#comment-139 Lindsay Fri, 28 Mar 2008 22:26:20 +0000 http://amazoncustomerservice.wordpress.com/2007/12/06/the-amazoncom-customer-service-phone-number/#comment-139 You can speak to a human being if you call (800)201-7575. And they're actually usually fairly helpful once you finally get a hold of them. You can speak to a human being if you call (800)201-7575. And they’re actually usually fairly helpful once you finally get a hold of them.

]]> Comment on The Amazon.com Customer Service Phone Number by mary l shook http://amazoncustomerservice.wordpress.com/2007/12/06/the-amazoncom-customer-service-phone-number/#comment-83 mary l shook Fri, 04 Jan 2008 16:04:36 +0000 http://amazoncustomerservice.wordpress.com/2007/12/06/the-amazoncom-customer-service-phone-number/#comment-83 i want to thank raelanna for sending the carebear helmet for my daughter it came to me in a few days. thanks mary l shook i want to thank raelanna for sending the carebear helmet for my daughter it came to me in a few days.

thanks
mary l shook

]]> Comment on The Amazon.com Customer Service Phone Number by gmookher http://amazoncustomerservice.wordpress.com/2007/12/06/the-amazoncom-customer-service-phone-number/#comment-79 gmookher Thu, 03 Jan 2008 22:10:14 +0000 http://amazoncustomerservice.wordpress.com/2007/12/06/the-amazoncom-customer-service-phone-number/#comment-79 I have had only good luck by calling amazon.com CS at 866-216-1072; dont bother calling their silver or gold lines unles you are actually a MERCHANT on their SC platform. They are a stand up company or they wouldnt be the world leader in e commerce, and for all you who get the wrong shipping address, remeber they publish a few million orders correctly using the same software, so dont go blaming them for YOU not setting up your accounts ship to and bill to correctly. I never once went to the mall and got all my gifts ON TIME! stop being haters...boo ya ka sha I have had only good luck by calling amazon.com CS at 866-216-1072; dont bother calling their silver or gold lines unles you are actually a MERCHANT on their SC platform.

They are a stand up company or they wouldnt be the world leader in e commerce, and for all you who get the wrong shipping address, remeber they publish a few million orders correctly using the same software, so dont go blaming them for YOU not setting up your accounts ship to and bill to correctly.

I never once went to the mall and got all my gifts ON TIME! stop being haters…boo ya ka sha

]]> Comment on The Amazon.com Customer Service Phone Number by tdog http://amazoncustomerservice.wordpress.com/2007/12/06/the-amazoncom-customer-service-phone-number/#comment-72 tdog Wed, 02 Jan 2008 16:33:49 +0000 http://amazoncustomerservice.wordpress.com/2007/12/06/the-amazoncom-customer-service-phone-number/#comment-72 a bit of advice on the customer service numbers... they seem to direct to various places around the globe, does not matter which one you call. But the most helpful by far that i have found is the Irish office - they are intelligent, polite, and try to solve the problem for you. They are far far far better than the various indian and american operators that i have go through to. you just have to keep redialling and hanging up until you hear an irish accent! a bit of advice on the customer service numbers… they seem to direct to various places around the globe, does not matter which one you call. But the most helpful by far that i have found is the Irish office – they are intelligent, polite, and try to solve the problem for you. They are far far far better than the various indian and american operators that i have go through to.

you just have to keep redialling and hanging up until you hear an irish accent!

]]> Comment on The Amazon.com Customer Service Phone Number by Angie http://amazoncustomerservice.wordpress.com/2007/12/06/the-amazoncom-customer-service-phone-number/#comment-57 Angie Fri, 28 Dec 2007 20:33:43 +0000 http://amazoncustomerservice.wordpress.com/2007/12/06/the-amazoncom-customer-service-phone-number/#comment-57 I'm so frustrated with my new order. Just ordered 5 books, 2.5 hours ago from Amazon.com. What happened was they sent me a confirmation email with the wrong shipping address and wrong shipping method. I have put all the information correctly and that's why I was very surprised to find out how could they change the whole information without even informing me. Called 2 times to their Customer Service. The first one, which took 15 minutes after I placed my order & received the email confirmation, could not solve my problem at all. He even sent me an email stating that "as long as your order has not shipped or the status is "shipping soon", you may change the shipping or billing address online. Guess what? Both of us could not change a thing. He was very polite and told me to just go ahead and receive the books and return them back to Amazon, hence Amazon would reimburse me the whole amount. Oh please, this is not my fault at all. It is Amazon's fault, changing all the necessary information as they wish! The second time I called, I spoke to a lady who finally managed to credit back my shipping charges to my credit card. But, oh well, we'll just have to wait and see. Apparently, after to talking to her, I came to realize how frustrating they are working for Amazon which do not empower them to make decisions. She blamed on the system which she said Amazon hasn't fixed it for over a couple of months. Gosh, with that big name, one would think that Amazon would try to improve their customer satisfaction exceedingly. I guess, I was wrong. I’m so frustrated with my new order. Just ordered 5 books, 2.5 hours ago from Amazon.com. What happened was they sent me a confirmation email with the wrong shipping address and wrong shipping method. I have put all the information correctly and that’s why I was very surprised to find out how could they change the whole information without even informing me.
Called 2 times to their Customer Service. The first one, which took 15 minutes after I placed my order & received the email confirmation, could not solve my problem at all. He even sent me an email stating that “as long as your order has not shipped or the status is “shipping soon”, you may change the shipping or billing address online.
Guess what? Both of us could not change a thing. He was very polite and told me to just go ahead and receive the books and return them back to Amazon, hence Amazon would reimburse me the whole amount.
Oh please, this is not my fault at all. It is Amazon’s fault, changing all the necessary information as they wish!
The second time I called, I spoke to a lady who finally managed to credit back my shipping charges to my credit card. But, oh well, we’ll just have to wait and see.
Apparently, after to talking to her, I came to realize how frustrating they are working for Amazon which do not empower them to make decisions. She blamed on the system which she said Amazon hasn’t fixed it for over a couple of months. Gosh, with that big name, one would think that Amazon would try to improve their customer satisfaction exceedingly. I guess, I was wrong.

]]> Comment on The Amazon.com Customer Service Phone Number by Pat http://amazoncustomerservice.wordpress.com/2007/12/06/the-amazoncom-customer-service-phone-number/#comment-54 Pat Thu, 27 Dec 2007 15:19:28 +0000 http://amazoncustomerservice.wordpress.com/2007/12/06/the-amazoncom-customer-service-phone-number/#comment-54 I feel for all of you. I'm getting the same run-around about returning a camera. They can't seem to find my original order and won't send me a return label to send it back. Their recommendation was that I send it back myself. I really appreciate all the phone numbers above. I will start calling them this morning. I don't think they are going to be very happy with me by the end of the day (it will probable take that long to get any satisfaction). Good luck to the rest of you! We're going to need it. I feel for all of you. I’m getting the same run-around about returning a camera. They can’t seem to find my original order and won’t send me a return label to send it back. Their recommendation was that I send it back myself. I really appreciate all the phone numbers above. I will start calling them this morning. I don’t think they are going to be very happy with me by the end of the day (it will probable take that long to get any satisfaction). Good luck to the rest of you! We’re going to need it.

]]> Comment on The Amazon.com Customer Service Phone Number by Heinz http://amazoncustomerservice.wordpress.com/2007/12/06/the-amazoncom-customer-service-phone-number/#comment-51 Heinz Thu, 27 Dec 2007 04:10:45 +0000 http://amazoncustomerservice.wordpress.com/2007/12/06/the-amazoncom-customer-service-phone-number/#comment-51 I'm wondering if someone else experienced this issue when applying for the Amazon.com Visa card and get $30.00 credit. I purchased an item on 11/23 and noticed the instant Visa application button "Get $30 back" at checkout. I did fill out all the required information and completed the purchase.Three weeks later I received a statement from GE Money Bank for my purchase.There was no $30.00 credited.I never signed up for this account,like I mentioned, the application was through that one link for a Chase Visa. First I called GE Money Bank and they assured me the problem had to be with Amazon. Naturally I attempted to get some answers from Amazon CS. Their first line of support managed to disconnect me 3 times and finally forwarded my call to... GE Money Bank! On my next call I requested to speak to a manager at Amazon. No manager was available but a supervisor took the call. After explaining to her for the 6th time in the past hour what my issue is she replied that I need to call GE Money Bank.After explaining to her that I've done that already twice, she yelled the phone number of GE MB at me and hung up. Is there anyone else who encountered this issue ? I’m wondering if someone else experienced this issue when applying for the Amazon.com Visa card and get $30.00 credit.

I purchased an item on 11/23 and noticed the instant Visa application button “Get $30 back” at checkout.
I did fill out all the required information and completed the purchase.Three weeks later I received a statement from GE Money Bank for my purchase.There was no $30.00 credited.I never signed up for this account,like I mentioned, the application was through that one link for a Chase Visa. First I called GE Money Bank and they assured me the problem had to be with Amazon. Naturally I attempted to get some answers from Amazon CS. Their first line of support managed to disconnect me 3 times and finally forwarded my call to… GE Money Bank! On my next call I requested to speak to a manager at Amazon.
No manager was available but a supervisor took the call. After explaining to her for the 6th time in the past hour what my issue is she replied that I need to call GE Money Bank.After explaining to her that I’ve done that already twice, she yelled the phone number of GE MB at me and hung up.
Is there anyone else who encountered this issue ?

]]> Comment on The Amazon.com Customer Service Phone Number by visa gift card canada http://amazoncustomerservice.wordpress.com/2007/12/06/the-amazoncom-customer-service-phone-number/#comment-48 visa gift card canada Wed, 26 Dec 2007 17:12:45 +0000 http://amazoncustomerservice.wordpress.com/2007/12/06/the-amazoncom-customer-service-phone-number/#comment-48 <strong>visa gift card canada</strong> Good comment. It brought light to an old idea I had. visa gift card canada

Good comment. It brought light to an old idea I had.

]]> Comment on The Amazon.com Customer Service Phone Number by glenn http://amazoncustomerservice.wordpress.com/2007/12/06/the-amazoncom-customer-service-phone-number/#comment-45 glenn Mon, 24 Dec 2007 11:05:47 +0000 http://amazoncustomerservice.wordpress.com/2007/12/06/the-amazoncom-customer-service-phone-number/#comment-45 What a load of malarkey. The phone number takes you to half way around the globe. In the 2 cases I called, I ended up in Manila. I talked to very polite people but clueless. I ended up communicating by email and phone approximately 20 times (no exaggeration) about a defective item I rec'd. Amazon promptly sent a replacement at no charge and issued a call ticket to UPS. UPS never came despite my calls to them as well as Amazon. After over a month of spending an inordinate amount of time on this matter and having my office space reduced greatly by the box waiting to be returned, I gave up. I was twice told in writing by amazon reps that amazon would not hold me responsible for the return. So, I recylced it. It was worthless since it was defective. And then I got another email to return it at my own expense and I would get reimbursed. So I told them I recycled it. And then I got another email saying no problem. And then my card got charged AGAIN! While I think amazon is making an effort at CSR, they fail miserably. Reps seemingly only look at the last email sent and not at the whole picture. And phone support is even worse. So, now who do I contact about getting my money back and giving them a piece of my mind? What a load of malarkey. The phone number takes you to half way around the globe. In the 2 cases I called, I ended up in Manila. I talked to very polite people but clueless. I ended up communicating by email and phone approximately 20 times (no exaggeration) about a defective item I rec’d. Amazon promptly sent a replacement at no charge and issued a call ticket to UPS. UPS never came despite my calls to them as well as Amazon. After over a month of spending an inordinate amount of time on this matter and having my office space reduced greatly by the box waiting to be returned, I gave up. I was twice told in writing by amazon reps that amazon would not hold me responsible for the return. So, I recylced it. It was worthless since it was defective. And then I got another email to return it at my own expense and I would get reimbursed. So I told them I recycled it. And then I got another email saying no problem. And then my card got charged AGAIN!

While I think amazon is making an effort at CSR, they fail miserably. Reps seemingly only look at the last email sent and not at the whole picture. And phone support is even worse. So, now who do I contact about getting my money back and giving them a piece of my mind?

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